Introduction to Salesforce

Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. It was founded in March 1999, by former Oracle executive Marc Benioff.

Salesforce

Of its cloud platforms and applications, this is best known for its Salesforce Customer Relationship Management-CRM product, which is consisted of:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Force.com
  • Data.com
  • Chatter
  • Work.com
  • Site.com

Sales Cloud manages contact information and integrates social media and real-time customer collaboration through Chatter.

Service Cloud includes a call center-like case tracking feature and a social networking plug-in for conversation and analytics.

Marketing Cloud offers Radian6, a social media monitoring and marketing application.

Force.com, the company’s Platform-as-a-Service (PaaS) product, allows software engineers or developers to design and create Salesforce.com add-on applications.

Data.com, previously known as Jigsaw, is a cloud-based automated system for managing and acquiring CRM records within an individual’s Salesforce.com account.

Chatter is a Salesforce.com collaboration application that helps you connect with people and share business information securely and in real time.

Work.com offers Rypple, a social human resource (HR) performance management platform.

Site.com (formerly Siteforce) lets you deliver web sites at the speed of social. Create once, publish anywhere — your own web sites, social channels like Facebook, Google+, where ever your brand lives.

In addition to its Platforms and Products, Salesforce.com has created AppExchange, a custom application for building and sharing platform.

For more information, you can visit it’s official website: Salesforce.com

Rajat Jain

Rajat Jain

Software Engineer at Aadi IT Services
After the completion of my bachelors degree from renowned university of India. I have gathered total experience of 2.5 Years from IT industry till date. I am a certified Salesforce Developer (Dev-401). Currently, I am associated with Aadi IT Services and working on various technologies. I love to share my knowledge with the world. So, I thought to become a part of Techsharepoint and expand the reach of my knowledge.
Rajat Jain

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